Dm3 Privacy Policy — Protection of Your Personal Information
Dm3 takes our responsibility to protect every user's privacy seriously. This document clearly sets out what information we collect, how it is used, and your rights as a user of our platform in Malaysia.
This policy was last updated: 2026. Continued use of the platform constitutes your acceptance of this policy.
What information does dm3 collect?
When you register for or use the dm3 platform, we collect several categories of information to ensure our services function properly and securely. The types of information we collect are as follows:
Account information
- Full name, email address, phone number, and password set during registration.
- Date of birth for minimum age verification (18 years and above).
- Identity documents where identity verification (KYC) is required for withdrawal processing.
Payment information in MYR
- Payment method details, such as bank account numbers for DuitNow or Malaysian online banking.
- Records of deposit and withdrawal transactions processed in MYR.
- Dm3 does not store credit or debit card numbers directly — this information is processed through secure payment processors.
Technical & usage information
- IP address, browser type, operating system, and device model used to access the platform.
- Usage log data, including pages visited, access times, and actions taken within the platform.
- Approximate location data based on IP address, for security and regional verification purposes.
How is your information used?
Dm3 uses the information we collect solely for legitimate and necessary purposes in order to provide the best possible service to our Malaysian users. The main purposes for which your data is used are as follows:
- Account management: Securely creating, verifying, and managing user accounts, including the login process and identity verification.
- Transaction processing: Processing MYR deposits, withdrawals, and other financial transactions accurately and securely.
- Platform security: Identifying and preventing fraud, account misuse, unauthorised access attempts, and other suspicious activity.
- Service improvement: Analysing usage patterns on an aggregated (non-individual) basis to improve platform performance, user interface, and overall experience.
- Service communications: Sending important notifications related to your account, transactions, platform updates, or policy changes.
- Legal compliance: Meeting applicable legal and regulatory requirements, including financial reporting obligations.
Dm3 will not use your data for third-party advertising purposes or sell your personal information to any external party.
Cookie usage and session tracking
The dm3 platform uses cookies and similar tracking technologies to ensure a smooth and secure user experience. Here's how we use cookies:
Essential cookies
These cookies are required for the platform's core functions — including login session authentication, security protection, and language preferences. Without them, certain platform features may not work correctly.
Performance & analytics cookies
We use aggregated analytics data to understand how users interact with the platform — such as the most frequently visited pages and time spent. This data cannot be used to identify any individual user.
Managing your cookies
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the dm3 platform. For technical guidance, refer to the help section of your browser.
Data storage, security, and sharing with third parties
How your data is kept secure
Dm3 protects your personal information using industry-standard data encryption, both in transit and at rest. Access to user data is restricted to dm3 staff who require it for operational purposes, and all access is logged for audit purposes.
Your data is retained for as long as your account remains active, or for as long as necessary to fulfil applicable legal and regulatory obligations. Following account closure, data is held for the minimum period required by law before being securely deleted.
When is information shared with third parties?
Dm3 does not sell or rent users' personal information to third parties. However, there are limited situations where information may be shared:
- Payment processors: The transaction information required to complete MYR deposits and withdrawals is shared with licensed payment processors.
- Legal compliance: When required by court order, law enforcement investigation, or legitimate regulatory compliance requirements.
- Technical service providers: Third parties that assist in operating the platform (such as cloud or cybersecurity services) are bound by strict confidentiality agreements.
Your rights as a dm3 user
As a user of the Malaysia-based dm3 platform, you have the following rights with respect to your personal data:
You have the right to request a copy of the personal information we hold about you. This request can be made via our support email.
If the information we hold is inaccurate or out of date, you have the right to request a correction. Please contact our support team with the details that need to be updated.
Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to any legal retention obligations that remain in effect.
To submit any privacy-related requests, or if you have concerns about how dm3 handles your data, please reach out to our support team. You may also refer to the FAQ for additional information on account management. dm3 will respond to privacy requests within a reasonable timeframe in accordance with applicable legal requirements.
For policy changes, active users will be notified by email or in-platform notification before the changes take effect. The latest version of this Privacy Policy is always available on the dm3 website. Contact us at [email protected] for any privacy-related enquiries.
Still have questions about your privacy?
The dm3 support team is here to help. Reach out to us directly or check the FAQ section for quick answers on account management and data protection.